Frequently Asked Questions

Wash Hub is designed to reduce reliance on traditional payment station hardware by allowing customers to scan, choose, and pay from their phone. The exact setup depends on your wash model and current equipment.

The initial build supports secure card payments through Stripe, with the ability to expand payment options over time. Stripe handles payment processing, and customers can save payment methods for future transactions.

Yes. Operators can create, update, and organize wash packages, upgrades, memberships, add-ons, and promotions directly from the admin dashboard — no developer required.

Setup depends on the location, workflow, and configuration needs. The product is positioned as a lightweight implementation compared with traditional hardware-heavy systems — no major construction or hardware installation required.

Pricing depends on your setup and requirements. We structure pricing based on your location count, the workflows you need, and your level of membership and commercial account complexity. Talk to our team for a specific quote.

Location count is one factor that affects pricing, but it is not the only one. We take a comprehensive look at what you need before quoting.

Implementation and setup requirements vary by operator. We can discuss this during a demo once we understand your current setup.

Payment processing is handled via Stripe and is separate from the Wash Hub platform fee. Stripe rates depend on your volume and location. We can walk through what to expect during a demo.

Yes. Operators can start with the QR checkout workflow and add membership management when they are ready to launch recurring plans.

Yes. Multi-location operators are priced based on the number of sites and the features needed across those locations. Pricing depends on your setup and requirements. Talk to our team for a specific quote.

Wash Hub is built to serve as a primary checkout workflow via QR code. Whether it fully replaces your existing hardware depends on your operation. We can walk through how this would work for your specific setup during a demo.

Yes. Some operators use Wash Hub as a supplemental checkout option while keeping existing equipment in place. Others use it as the primary checkout flow. Both approaches are possible.

Payments are processed via Stripe, which supports card, Apple Pay, Google Pay, and other modern payment methods.

Yes. Membership options can be presented alongside single-wash packages during the checkout flow.

Yes. Pricing and package changes are made through the operator dashboard without any hardware or vendor involvement.

Both. Single-site operators can get started quickly. Multi-location operators can manage packages, memberships, and reporting across sites from one platform.

Yes. Customers can join a membership directly from their phone during the QR checkout flow, or through their account if they return later.

Yes. Members have a self-service account where they can update their card or payment method at any time without needing to contact the wash.

Yes. You can set up multiple membership plans with different pricing, wash access, and limits depending on your business model.

Yes. Promo codes and introductory pricing can be configured to support membership acquisition campaigns.

Yes. Members can view their plan, update payment methods, and manage their account without needing to call or email.

Yes. The operator dashboard shows active members, new signups, cancellations, failed payments, and recurring revenue by plan.

No app download is required to complete a purchase. The initial checkout experience runs in the mobile web browser after scanning the QR code. A more complete account experience is available for members.

Yes. Customers can complete a purchase without creating an account. Account creation is prompted after checkout to enable membership management and repeat visit features.

Yes. Customers can create an account to manage memberships, view purchase history, update payment methods, and access offers.

Yes. Members have self-service access to view their plan, update payment methods, and manage their membership without contacting the wash.

Yes. Promotions and offers can be surfaced through the customer experience for eligible customers.

Yes. The customer account experience is designed to support ongoing engagement through membership management, saved payment methods, and promotional offers.

Yes. Upload your logo and set your brand color in operator settings. The customer experience — from QR checkout through memberships and account management — automatically reflects your branding so customers recognize your wash, not a generic platform.

Yes. Wash Hub is built to support single-location operators and multi-location groups. Each location has its own configuration, and you can manage all of them from one account.

Yes. Packages, pricing, and service tiers can be configured independently for each location.

Yes. The dashboard provides location-level reporting for revenue, transactions, memberships, and customer activity.

This depends on how membership access is configured. We can walk through the options during a demo.

Yes. Admin and staff permissions can be scoped to specific locations so team members only see what is relevant to their site.

Yes. Adding a new location does not require new hardware or a separate platform. New sites can be set up through the operator dashboard.

Yes. Wash Hub supports commercial account profiles for businesses, fleets, and other non-retail customers.

Yes. Fleet accounts can include multiple vehicles tracked and managed under a single company profile.

Yes. The operator dashboard shows wash activity, frequency, and usage patterns for each fleet account.

Yes. Fleet accounts can be set up with account-level billing cycles depending on your commercial customer workflow.

Yes. Fleet and commercial accounts have their own section in the operator dashboard separate from retail customer records.

Yes. Fleet account access can be scoped to specific locations, and usage can be tracked across all authorized sites.